I was at Smartone, Shatin Plaza last night.

My mom and I went to get a new cell phone.

The salesperson was nice. He explained everything very clearly.

J: ‘OK. We’ll take this one. Here is my credit card.’

S: ‘Oh, play with the phone for awhile. Make some phone calls and see if it works.’                     

(Salesperson typing on his own cell phone nonstop)

(My mom and I called each other…)

J: ‘I think this phone is cool. We’re gonna take it.’

S: ‘Play with it a little bit more.’

(Salesperson continues to type on his cell phone)

5 mintues later…

S: ‘Sorry, I need to wait for some information. Just a little bit longer.’

(Salesperson continues to type on his cell phone)

S: ‘OK now.’

(Salesperson takes his cell phone and my credit card with him and turn to the Credit Card Machine behind him.)

(Turn back around and put my credit card with the numbers side up on the desk. Press more on his cell phone that was facing my credit card.)

(Finished transaction)

S: ‘Miss Ma, please sign here.’

(Salesperson put my credit card on the desk again this time Magnetic tape side up)

S: ‘Thank you very much, Miss Ma.’

(Heart pounding. Call credit card company and cancel the card right away!)

(Called Smartone. Warned the manager that her staff might be taking pictures or getting information of customers' credit cards. She had no clue what I was talking about……)